What are coins, and how do I get them?

Coins are the currency within Match Factory. You spend coins on:Boosters Life RefillsExtra TimeClear the collection bar Also, you can p...

How can I buy coins?

Open the game and tap on the coin bar at the top of the main screen. You can also tap on the Shop to see coin packages.Choose the amount of ...

My account was charged, but I didn't get the coins

We're sorry to hear that you had a problem with your purchase. We're here to help you out!Please click on the "Contact Us" button on this pa...

I can’t make a purchase?

There can be various reasons as to why a purchase fails, so please check the information below to resolve the issue:Check if there are any r...

I made a purchase but I didn't get the whole coin amount

When you do not have enough coins to spend on lives, extra time, or boosters, a pop-up will appear prompting you to purchase more coins. If ...

How do I pay for my purchases?

Purchases are processed by your app store, so you should use a payment method supported by that store.You can learn more about accepted paym...

I didn't make purchase, but I received a receipt

Apple receipts are sent at a later date from the time the purchase was made, and also combines multiple purchases into one receipt.You can c...

How can I remove my credit card/payment information?

Purchases are processed by your app store, so you can edit your payment information on your Apple/Google account!You can learn more about ho...

How to avoid accidental purchases?

Match Factory is a free to play game, however, you can still buy in-game items by using real money. If you don't want to make accidental pur...

Where can I find my purchase history?

Purchases are processed by your app store, you can check out the following links for more information:Apple AppStoreGoogle Play

Do I have to spend money to play Match Factory?

Match Factory is a free to play game and all levels can be completed without spending any money.If you would like to opt out of in-game purc...

My child accidentally made a purchase, can I file a dispute?

If your child has made an accidental purchase in Match Factory, please get in touch with us by using the “Contact Us” button on this page.

How can I receive a refund for a purchase?

If you have made a purchase in Match Factory that you would like to dispute, please get in touch with us by using the “Contact Us” button on...

I can't make a purchase?

You can use the following link to learn how to resolve issues with purchases on your Google account here.